Our perspective has always been and continues to be about enhancing our customers' experience before and after purchase... in store, online, and ultimately at home.
When you make a purchase online or in one of our Char Crews stores, join our wedding registry, or answer one of our surveys, you may choose to give us basic information: name, email address, mailing address, ZIP code, phone, and credit card numbers. This allows us to process your transactions more efficiently, and ultimately, to give you a higher caliber of customer service. When you visit our Web site, we may collect more information: your Internet service provider's address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data is used for internal use only as it helps us understand how to make our site more available and user friendly to our customers
Information is Secure And Under Lock And Key
We take all reasonable steps to protect our customers' personal information against loss, misuse, and alteration. We use encryption technology whenever receiving and transferring your personal information on our site. When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through Secure Sockets Layer (SSL). If one of these icons does not appear, please contact CharCrews tollfree at 800-323-1972 to complete your purchase.
Update Your Information
Updating your contact information is quick and easy. Just contact us, including your previous and current full name, mailing address, email address, and phone number. We will update your information promptly.
The personal information we collect during your purchase is never shared with anyone outside the Char Crews organization. Char Crews does not sell or share it's customers personal information and makes every effort to keep that nformation safe ans secure.